It's our mission to empower businesses with the best and most appropriate technical infrastructure that enables them to succeed. We believe it is our job to ensure our customers are focused on what they do best, to help elevate their efforts on the “above the line“ business drivers.
Our employees are ambassadors; they set the standard and deliver the value that brings out the best qualities in people. They lead by example, earning your trust and respect; and, above all, love to have fun. We believe we are morally compelled to help businesses succeed.
We believe in:
- Being open and honest
- Long-term relationships
- Keeping our word
- Making a difference
- Having fun
- Knowing our stuff
- Leaving our egos at the door
- Being a team
Make Good on a Promise
SUCCESS has been in business for more than 20 years. We are one of approximately 50,000+ companies that comprise our IT Managed Service Providers industry. There are literally hundreds, if not thousands of “us” in Minnesota, alone.
We have participated in industry groups for many years. In fact, we have been lead facilitators in round tables that met quarterly sharing financial reports, best practices, and more. Our participation in these round tables remain and continue to provide value in our development. We benchmark against our peer companies across the country.
Like others in our industry, we use many of the same tools and survey the same methods. In fact, we know that the clear majority of MSP’s follow the same business model. This business model has been refined over the past decade to such an extent that we can compare ourselves in terms of Operational Maturity Level (OML) against thousands of other MSP’s. We compare well in all metrics in our industry, in fact, we excel in those most important to our clients. But, if that’s the case, what sets us apart from the thousands of other MSP’s?
The answer is that we are only one of a few that don’t entirely subscribe to the classic MSP Business Model. Over the past 4 years, we have adapted and continue to refine use of Theory of Constraints (TOC) in our business. For those unfamiliar with TOC, it is a way of doing business that most would consider both “counter-cultural” and “anti-cost accounting.”
In the simplest of terms, that means we have “too much of everything” in order deliver on our promises to our clients. Compared to other service providers, we don’t consider a “bench of people” underutilized resources that must be cut from the budget, but a necessary requirement to provide responsive service to our clients and future clients.
Our goal is to make good on our promises. To help us achieve this we must be able to consistently deliver not just when things go right, but also whether “Murphy’s Law” hits or opportunity strikes. Other MSP’s look to operate “efficiently”; we strive to meet the needs of our clients. The Theory of Constraints is an important methodology that allows our truly outstanding people to deliver an experience that is seldom met by others in our industry.
I’m impressed with the depth of knowledge and aptitude your team exhibited. Without your guidance, I’m positive things would not run as smoothly as they have.