Emergency? Urgent?
Please Call 763.593.3017 or 888.707.3017

Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Technology
News for
Minneapolis
& St. Paul

Why January 2020 Doesn’t Need to Be the End of the World

By Brandon Nohr, CTO SUCCESS Computer Consulting

Remember when Microsoft retired Windows XP? Well, it’s happening again.

Windows 7 and Server 2008 are set to go “end-of-life” (EOL) on January 14, 2020. While that sounds ominous, it’s not the apocalypse—especially if you’ve kept up with regular network maintenance.

End-of-life, in this case, simply means that as of a particular date, Windows will stop offering customer service, software updates, and patches for a particular product or operating system.

“Phew,”…

Cyber Security: Not a Set It and Forget It Practice

By Brent Morris, Vice President of Business Development

Security is not something you should review every now and then. It should be a regular and ongoing part of your IT planning and review, as well as your business’ strategic plan. The IT industry believes it’s not a matter of if you have a security incident, but when and how damaging it will be. It can seem like there’s just never enough you can do to protect or prevent an event such as hacking…

Join us at Twin Cities TechPulse 2018 for a Deep Dive on Theory of Constraints

By SUCCESS Computer Consulting, Inc

Bruce Lach, President of SUCCESS Computer Consulting, will be presenting a series outlining 3 foundational concepts of Theory of Constraints (TOC). Bruce has successfully leveraged TOC with dozens of small enterprises helping these companies achieve significant gains in both revenue growth and profitability. Throughout his 40 years of IT and general business experience, including being CEO or President of multiple SMB's, Bruce demonstrates why TOC is the single most important "book" of business knowledge…

Sorry, Wrong Number

By Brent Morris, Vice President of Business Development

We’re busy. We’re distracted. And we’re all just a little bit overwhelmed by all the ways that things can go wrong with technology (yes, even me). So, when you answer your phone and hear that your computer is compromised and you need to act immediately to prevent further damage, the first instinct most of us have is to provide as much information as possible to that very helpful person on the other end of…

Twenty-Five Years of SUCCESS

By Erik Thorsell, Chief Executive Officer SUCCESS Computer Consulting, Inc.

When I started our company, I ran it out of a 10' x 12' spare bedroom in my house and provided a list of services that are mostly obsolete today (anyone remember resolving IRQ conflicts, or installing Office on 30 computers using 25 diskettes, each?).

Technology has surely changed in the 25 years since SUCCESS was founded… and it seems to me that's why our company is around. If you think about it, we…

The Threat is Real

By Brent Morris, Vice President of Business Development

For the past two years, SUCCESS has dedicated people and resources to the development of a security service that is both economical and effective. Today, we're proud to announce Advantage Point Threat Watch, a service that will provide protection to your business network unlike that of traditional services.

It's difficult to read the news today without being bombarded by the constant barrage of hacks that takes place in corporate America and we (small business)…

Watchguard Case Study: Care Facility Protects and Empowers with Secure Wi-Fi

By Watchguard and SUCCESS Computer Consulting, Inc
Client: The Phoenix Residence
Number of Employees: 250
Industry Healthcare Region: United States
Watchguard Products: Firebox T30, AP120

The Challenge

The Phoenix Residence, founded in St. Paul, Minnesota in 1974, is a non-profit organization comprised of 19 care facilities, all committed to providing quality living experiences for individuals with disabilities. For Alan Berner, VP of Community Services at the Phoenix Residence, supporting the evolving needs of his staff…

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