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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Technology
News for
Minneapolis
& St. Paul

Secure Cloud Computing with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Most of us are familiar with Office 365 by now. The most popular product bundles sold under this banner include a familiar set of productivity tools. Where it lacks though, is in tools for secure cloud computing.

Office 365's big brother, Microsoft 365, is a larger bundle of cloud-based software that provides further extensions to Office 365. These extensions answer the question: How do you effectively…

How to Add Calendars In Microsoft Teams

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

A popular request from customers using Microsoft Teams is: “Can I add a shared calendar for my Team?”

In short—sort of, but also not really? However, we do have a couple of workarounds. Did you know that when you create a “Team” through Microsoft Teams, a corresponding Outlook Group is also created? Did you also know that the Outlook Group already has a shared calendar available for you to use?

We hope that Microsoft…

It’s Time to Invest in Cybersecurity

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

It's difficult to read the news today without being bombarded by the constant barrage of hacks that take place in corporate America. While the biggest security breaches make the news, large corporations are not the main target. Hackers are increasingly targeting small and medium businesses, and those businesses aren't keeping up with the threat. This means that the traditional tools used to protect business networks,…

Spear Phishing 101

By Brandon Nohr, CTO, SUCCESS Computer Consulting

More than 90% of cyberattacks begin with a spear phishing email. Spear phishing emails aren’t just a generic piece of spam; they’re emails that appear to be from your boss with your company signature or from your credit card company warning you of some recent activity on your account. Hackers often use malicious links or attachments, coupled with an urgent request, to lure you into clicking the…

How to Create A Secure Password

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Creating a secure password is an important part of protecting your digital identity. Most people know not to use the password “Password1” to protect their private information at work or online. But, there is a bit more to the story than that. Everyone knows you want to avoid using very common passwords and simple dictionary words. But, even certain character substitutions have been shown to…

How Do Password Managers Work?

By Brandon Nohr, CTO, SUCCESS Computer Consulting

If you’ve been following along with our advice on how to keep yourself safe online and improve your cybersecurity, you have reduced your risks and are less susceptible to a brute force attack. This means you are using unique and complex passwords for all applications and websites, and you have enabled multi-factor authentication so if those passwords do get out, there is another…

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