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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.


Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.



Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

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Microsoft 365 Business Admin Guide: Securing and Managing Microsoft 365 Business
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SUCCESS Computer Consulting Named Top CRN Security 100

By SUCCESS Computer Consulting, Inc

CRN named the top 500 managed service providers in North America, recognizing SUCCESS Computer Consulting as one of the top 100 in the field of cybersecurity

CRN, a leading IT and technology news provider, has named SUCCESS Computer Consulting to their MSP top 500 in North America. SUCCESS was named specifically in the Security 100. This award recognizes managed service providers who go above and…

The Regulation Equation: How Do You Solve a Problem Like Compliance?

By SUCCESS Computer Consulting, Inc

The implementation of the European Union’s General Data Protection Regulation in 2018 raised a whole new slate of concerns for small-to-medium-sized businesses, who might have felt they were suddenly grappling with enterprise-level questions about regulatory compliance. It doesn’t help that big names like Facebook and Equifax have made headlines for garnering huge fines in relation to the GDPR, for…

Mandatory Multi-Factor Authentication, Microsoft 365, and Conditional Access

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

For Office 365 and Microsoft 365 customers, Multi-Factor Authentication (MFA) will soon no longer be optional. Recently, Microsoft announced that they will be enabling Multi-Factor Authentication by default for all of their business customers using a feature they call “Security Defaults.” SUCCESS Computer Consulting looks at what this…

How to use SharePoint Metadata to Organize Information

By Vanessa Bryant, Customer and Brand Marketing Manager

Information is a business asset. However, most businesses find it hard to share data and organize files across an organization.

“If only we knew what we know!” by Carla O’Dell and C. Jackson Grayson does a great job of showing this. No amount of knowledge or insight can keep a company ahead…

How to Create Views In SharePoint

By Vanessa Bryant, Customer and Brand Marketing Manager

Let's take a look at how to use custom views to locate files in SharePoint document libraries.

What is SharePoint Online?

SharePoint Online allows organizations to create, store, organize, and share content on the web. Because of this, it’s an excellent platform to share information and communicate broadly across the company using intranet sites, pages, lists, and document libraries.

SharePoint Document Libraries

Document libraries within SharePoint provide a…

Document Management in Microsoft 365

By Vanessa Bryant, Customer and Brand Marketing Manager

Microsoft 365 is a robust productivity suite with a large feature set designed to help you work better, from anywhere, and on any device. The productivity and collaboration gains with these tools are endless, however, knowing which tools to use when can be confusing. Below are some best practices for using OneDrive for Business, Microsoft Teams, and SharePoint to improve document management.

Which application, when?


Microsoft Ignite 2019 Productivity Track: Our Take

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

As a recently nominated MVP (Most Valuable Professional) by Microsoft, I was invited to speak and attend the Microsoft Ignite 2019 conference. Microsoft Ignite is an annual conference hosted by Microsoft to showcase their products and services and share their version of where technology is headed. The conference is attended by over 25,000 technology leaders and offers over 1,000 sessions to attend.

There are several “tracks”…

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