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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Technology
News for
Minneapolis
& St. Paul

Microsoft 365 Business Admin Guide: Securing and Managing Microsoft 365 Business
Download Free E-Book →

Online Security Starts with You

By Brandon Nohr, CTO, SUCCESS Computer Consulting
June 1, 2017

Here we are again, talking about security. Specifically, online security. Some of you might be thinking ok, ok, I got it! Security is important! Or, several of you might be buying into some of the myths:

 

1.) I’m too small for the bad guys to go after, they have bigger fish to fry.

2.) I have nothing worth stealing.

3.) I’m safe because my data is in…

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Data Visualization for Business

By Brandon Nohr, CTO, SUCCESS Computer Consulting
May 19, 2017

Editor’s note: This video was published in May of 2017 and has been reviewed for accuracy and comprehensiveness as of April, 2020.

Everyone is looking for easier ways to gain greater insights using the data they have access to. One of the best ways to provide these insights in a digestible way is data visualization. This often takes specific tools that aren't available in normal software…

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5 Benefits of “De-Multitasking”

By Bruce Lach, President, SUCCESS Computer Consulting
February 20, 2017

Projects were behind schedule and over budget when I started working at SUCCESS Computer Consulting, a Twin Cities managed services provider, in 2013. This was because our project engineers weren't able to dedicate uninterrupted time to delivering projects. I set out to fix this right away. One of the first changes I insisted on as President was to eliminate multitasking wherever possible throughout the company, especially within the project team.

We saw the improvements…

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