HAVE AN EMERGENCY OR NEED URGENT SUPPORT?
We’re here to help!
Please call 763.593.3017 or 888.707.3017
Click the button below to send an email to our support team. To better serve you, please include the following information in your email:
- First and Last name
- Company name
- A detailed description of your problem
- Preferred way to be contacted
- Best times to reach you
Our Customer Support Portal provides access to our internal service ticketing, invoicing, and knowledge base systems. Using it, you’ll be able to create, modify, or close a support ticket (or give us some instructions or information). You’ll also be able to access each of your invoices and service statements, while also viewing statistics about your service usage. Each service ticket becomes a searchable knowledge base article, created only for the people within your organization.
To access our Customer Support portal, click the launch button below.
When you work with SUCCESS, you have the opportunity to share your computer screen, mouse, and keyboard with one of our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.
To share your desktop, enter your session code and click Connect.