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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Help is Only One Click Away

At SUCCESS Computer Consulting, we are ready to help solve your technical problems. You can contact us about network concerns, computer issues, or any questions you have and we promise to find a solution as quickly as possible. 

When you call for support, you’ll notice:

Live Answer
Your call doesn’t get sent to a call director. One of the SUCCESS team members will assess your situation and connect you with a technician.
Smart and Friendly People
To guarantee the best service possible, we only hire the most qualified and courteous people available.
Short Wait for Help
At SUCCESS, our clients don’t have to wait long to hear from a technician. More than 50% of our incoming help desk calls are handled during the initial call and more than 95% of callers who leave a message hear back from a technician within 25 minutes.

Remote
Control

When you work with SUCCESS’s remote control access, we can share your screen, diagnose and fix problems, and demonstrate tricks to help you in the future. When we are finished, we cannot gain access without your permission.

To share your desktop, enter your session code and click Connect.

Customer
Support

Use our Customer Support Portal for:

  • Tickets (create, modify, close)
  • PDF invoices and service statements
  • Service use statistics

Each service ticket becomes a knowledge-based article for employees within your organization.

To access our Customer Support portal, click the Launch button.

Launch

Service
Request

Send an email to our support team. Be sure to include:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred contact method
  • Best times to reach you

To send your message, click the Email Support button.

Email Support