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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

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Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

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Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

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Cybersecurity Myths: ‘My data is in the cloud, so I’m safe!’

Cybersecurity Myths: ‘My data is in the cloud, so I’m safe!’

By SUCCESS Computer Consulting, Inc

Regardless of where your data is stored, it’s your responsibility to protect it.

Cloud cybersecurity is often overlooked. Many businesses buy into the common misconception that if their data lives in the cloud, IT security is a non-issue.  However, as more and more businesses move to the cloud, attackers are following the data.  Attacks against cloud providers, telecoms, and other organizations with access to large amounts of data are on the rise.

So, whether it’s in the cloud or in a tangible, physical piece of hardware, you’re still responsible for that data’s safety—especially if the data in question includes sensitive customer information.

Secure Your Physical Assets

Say your data is stored in the cloud; that doesn’t mitigate the need for securing the physical assets related to accessing that data, like workstations and similar endpoints. Protecting these physical endpoints requires visibility, foresight, and knowledge about their typical behavior, so you can spot something out of the ordinary.

For example, unauthorized logins and application downloads are behaviors that indicate the beginning of a breach. You need to have the tools, services, and a team of experts in place to monitor and identify anomalous activity, no matter your data’s location. Securing those endpoints against cybersecurity threats needs to be a component of your overall network security strategy.

Do Your Due Diligence

The best way to ensure due diligence in using the cloud to store your data is to thoroughly research your cloud provider. How do they handle your data? Can you verify how they protect it?

Whether your data is on-premise or in the cloud, you must adhere to the same cybersecurity standards and ensure your data is confidential, available, and secure. Ask your cloud provider what controls they use. For example, if your business requires compliance with HIPAA, FINRA, PCI, or the SEC, how is the provider executing those requirements?

Other questions to ask your cloud provider include:

  • How is my data backed up?
  • Who has access to my data?
  • Is data encrypted—in transit and at rest?
  • What is my recovery time to get data back in the event of an incident? What format will the data be returned in?

It is essential to make sure you work with a provider who can answer all these questions and deliver on the high-level data policies your business requires.

Protect Customer Information

Consider this: if your customers’ data is breached, they won’t care where it was stored; they’ll only care about the negative end result. It doesn’t matter if its on-premise or in the cloud – your company is still liable.

You already know trust is an essential component of strong customer relationships, and you have a responsibility to your customers to ensure the safety of the information they share with you. Again, that’s why it’s important that you fully vet and trust your cloud provider, so you can pass that security on to your clients.

Don’t Overlook Cloud Cybersecurity

Whatever the space your data calls home, it’s your responsibility to protect it. If you partner with a qualified managed security services provider like SUCCESS Computer Consulting, you can rest assured your data will be in good hands, whether it’s in the cloud or elsewhere. Interested in learning more?

Contact SUCCESS for more information on our Managed Security Services in Minneapolis/St. Paul.