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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.


Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.



Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

5th Annual SUCCESS Fall Classic at the Microsoft Technology Center

October 15, 2019
11:15 am - 04:30 pm
Microsoft Technology Center
3601 W 76th St #600
Edina, MN 55435


Join us at the 5th Annual SUCCESS Fall Classic for a half day event with four, back-to-back sessions on thought leadership and practical solutions designed to supercharge the security and productivity in your business.

Featuring speaker Doug Splinter, Director at the Microsoft Technology Center.

The way people work together is evolving. Team members are increasingly more mobile and geographically distributed, presenting a unique set of challenges for workers to collaborate in a secure way. On top of this, unique projects, work styles, and functional roles call for a complete set of collaboration tools.

By investing in teamwork and collaboration, our teams are more likely to perform at a high level. Join Doug in learning how to keep your teams connected, efficient, and secure anywhere they go using Microsoft Teams.


Marc Laliberte Senior Security Analyst at WatchGaurd Technologies

Featuring speaker Marc Laliberte, Senior Security Analyst at WatchGuard Technologies. 

Join Marc in taking a look ahead at the 2020 threat landscape and understand how businesses like yours are setting up their defenses to stay on top of these upcoming changes. Leave armed with the information you need to protect your bottom line and manage your business risk.  


In addition to keeping you sharp on the latest security and productivity practices, the SUCCESS Fall Classic gives you the opportunity to connect with dozens of like-minded peers and to meet your future vendors, expert resources, and colleagues of tomorrow.

Register Now