When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.
To share your desktop, enter your session code and click Connect.
Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.
You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.
To access our Customer Support portal, click the launch button below.
Click the button below to send an email to our support team. To better serve you, please include the following information in your email:
- First and Last name
- Company name
- A detailed description of your problem
- Preferred way to be contacted
- Best times to reach you