Microsoft 365 Business Admin Guide: Securing and Managing Microsoft 365 Business Download Free E-Book →
Emergency? Urgent?
Please Call 763.593.3017 or 888.707.3017

Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support
Is All Security the Same?

Is All Security the Same?

By SUCCESS Computer Consulting, Inc

With an increasingly technology-dependent business world, companies of all sizes are being forced to hop on the bandwagon and integrate technical systems seamlessly into all aspects of their operations. Unfortunately, with more technology comes more threats. For the SMB market, or small and medium-sized businesses, the need for high-quality security systems is critical. The bad guys don’t just use one method to compromise your cybersecurity, and that’s why you need more than anti-virus and a firewall to protect your network. Your business needs a comprehensive security system in place that includes protection, detection, and response capabilities.

Protection

Protection capabilities include the services and regular maintenance that serve as the foundation of your cybersecurity program, forming a protective perimeter. These might include things like patch management, anti-virus, and firewalls. We put these tools and services in place and hope that they keep our businesses safe. However, modern attacks are designed to break through these protective defenses – and knowing that your business and data have been compromised requires additional tools and services with detection capabilities.

Detection

Detection capabilities look for indicators of compromise by monitoring the behavior of your network. Examples of indicators of compromise include uncharacteristic activities like suspicious logins from far away countries, application downloads at odd hours, or your marketing manager suddenly having escalated privileges. These sorts of behaviors tell us that something is wrong.

Response

Response capabilities include a team of experts that know how to respond, assess, and manage cybersecurity incidents to mitigate the damage to your business when anomalous activity is detected.

The anatomy of an attack

A cybersecurity breach cannot be 100% prevented. However, a security solution that can detect the different behaviors associated with the anatomy of an attack allows you to spot these threats before any real damage is done.

Hackers get a foothold in your network by bypassing protective measures (through phishing, drive-by download, etc.). Once they’re in, they move laterally across network, escalate privileges, and eventually get the keys to the kingdom. These actions are the indicators of compromise used to detect a breach. However, protective measures like firewalls and antivirus software are not designed to spot these behaviors. In order to know that a hacker has gained access to your business, detection measures that monitor the behavior of your network are imperative to preventing these bad actors from gaining the keys to the entire kingdom.

Conclusion

Not all security is the same; in fact, there are a vast array of systems and monitoring tools you need to effectively protect your data. No longer are the days when a simple anti-virus program was sufficient to safeguard sensitive information. Today, you need to invest in a variety of security solutions and experts to give your business the security it deserves.