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Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

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Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support
It’s Time to Invest in Cybersecurity

It’s Time to Invest in Cybersecurity

By Brent Morris,
Vice President of Business Development, SUCCESS Computer Consulting

It’s difficult to read the news today without being bombarded by the constant barrage of hacks that take place in corporate America. While the biggest security breaches make the news, large corporations are not the main target. Hackers are increasingly targeting small and medium businesses, and those businesses aren’t keeping up with the threat. This means that the traditional tools used to protect business networks, while necessary, are no longer sufficient. Therefore, it’s time for businesses to invest in cybersecurity to ensure we protect our intellectual property, people, and profit.

Let me explain. The tools that every business uses to protect against hackers have not changed enough in the past decade to keep up, even though the threat has evolved dramatically. Most businesses today are still doing many of the same things for security:

  • Patch management
  • Software updates
  • Firewall
  • Antivirus, antimalware, antispam

Why aren’t traditional services enough?

If you are good about keeping these tools up-to-date, they can be effective. But, even assuming you’re perfect at traditional security services, you’re still only partially protected.

Traditional security can’t:

  • Stop a user from clicking on a malicious link
  • Prevent the newest iterations of worms from spreading
  • Stop CEO fraud

It’s time to invest in cybersecurity

It’s time to evaluate a modern approach that aligns with the cybersecurity risks small and medium businesses face. Hackers depend on small and medium businesses not taking them seriously because that makes them easy targets. So, making the decision to invest in cybersecurity is the first step in mitigating your risk for an attack.

The good news? You don’t need to figure this out yourself. Managed Security services can give you peace of mind at a time when hackers are becoming more adept at breaching your security safeguards. Contact us today to learn more about our Managed Security Services at 763-593-3000