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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.


Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

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Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

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What is Security?

What is Security?

By SUCCESS Computer Consulting, Inc

Security includes two primary components:

  1. identifying unauthorized users who may have access to your systems, and
  2. protecting your information and preventing those users from accessing it.

By having a strong security practice in place, you can protect your data in case of accidental or intentional destruction or disclosure. In a world where technology is now ubiquitous, it is becoming increasingly important to maintain data safety. Securing your business can be approached by addressing three main areas: technical, physical, and administrative.

Technical Security

Technical security includes the tools used to protect your digital assets. A common example of this would be authentication techniques that only allow certain individuals access to sensitive information. With this type of security, you can detect technical failures and offer solutions to issues such as cyberhacking. Creating a technical security system allows you to safeguard all of your data on your computers and other digital devices.

Physical Security

The second type of security is physical. This entails protecting facilities, personnel, and resources from unauthorized users. Whether it be protection from natural disasters or burglars, physical security allows you to have systems in place that offer employees peace of mind and create a safe environment for all. This type of security should involve a foolproof access control system that prevents any unapproved individuals from entering the system. It should also include surveillance and notification systems to ensure that security personnel can accurately and effectively detect suspicious activity.

Administrative Controls

The final type of security represents the policies, procedures, and standards that you use to control the actions of employees. Administrative controls allow you to define appropriate user behavior and create training programs for employees. By having guidelines in place, you can teach employees how to recognize potentially harmful situations and mitigate any security risks that may arise.


Though “security” is a term thrown around oftentimes with an insignificant meaning, the definition itself is complex and can be comprised of several different facets. The three most important types of security — physical, technical, and administrative — are crucial to protecting the integrity of your data, your personnel, and your company. If you invest in all three, you will decrease the likelihood of any users presenting a real threat to your systems.