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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

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Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

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Why Managed Security Services?

Why Managed Security Services?

By SUCCESS Computer Consulting, Inc

As a small business owner, we know you wear many hats. Any given day can probably find you dabbling in everything from accounting to HR to customer service. We know it can get crazy, and we respect the hustle.

There is one area, however, where that do-it-yourself attitude can get you into some serious trouble. Managing and implementing your own cybersecurity can cost you dearly down the road.

Hiring an in-house tech might not be a cost-effective option depending on your business and budget, but that doesn’t mean you should let your cybersecurity measures lag—and trust us when we say an off-the-shelf security product will not suffice. There is a workable solution, though, in the form of managed security services.

What are managed security services?

Managed security services are a bundle of tools, services, and actual cybersecurity professionals, all working together. They maintain and monitor your network, detect malicious behavior, and respond to indicators of compromise. Businesses often make the mistake of thinking basic antivirus software is enough protection. It’s not. Managed security services go far beyond software capabilities. With managed security services, you have access to a team of experts with years of experience and cybersecurity skills.

Managed security services vs. in-house technicians

We know it’s getting harder to find the right people to fill cybersecurity positions in small to medium-sized businesses.  And when you do find someone, it’s expensive to keep them around. On top of the high demand for qualified, in-house cybersecurity staff, the cost of cyber-attacks continues to increase, escalating the need for airtight cybersecurity.

Say you were lucky enough to find a qualified, competent, in-house cybersecurity technician. You’ll benefit from their expertise, but you take on the risk and cost of adding another employee to your team, not to mention the headache if they leave and you need to find a replacement. Even then, you’ll still have only covered one component of everything a managed security service can offer. In contrast, managed security services can provide you with access to a team of experts and a suite of software and services, all without the cost of a new employee.

Managed security services offer so much more

Each piece of the cybersecurity puzzle is covered under managed security services. Consider it a more sophisticated, holistic approach to an increasingly complex problem: as cybercriminals try every inroad to compromise your security, it’s important to meet each with an impenetrable roadblock. These include:

Network monitoring and maintenance

Managed security services provide you with the confidence that your network software, anti-virus software, and firewall(s) are up-to-date. Even if you have an internal IT or security team, it can be difficult for IT staff to stay on top of these essential tasks when balancing other responsibilities.

Best-in-class cybersecurity professionals

Say you were lucky enough to find a qualified, competent, in-house cybersecurity technician. You’ll benefit from their expertise, but you take on the risk and cost of adding another employee to your team, not to mention the headache if they leave and you need to find a replacement. Even then, you’ll still have only covered one component of everything a managed security service can offer. In contrast, managed security services can provide you with access to a team of experts and a suite of software and services, all without the cost of a new employee.

Security assessments

Managed security services providers assess your network and identify any gaps in your organization’s security. But they won’t leave it at that. They’ll provide you with an action plan to close these gaps, keeping attackers from exploiting any holes in your network.

Security training

Can you afford to have your employees’ lack of security acumen cost your business dearly when it results in expensive, preventable mistakes, and lost productivity? Managed security services provider continual end-user training to educate your staff on preventing security breaches, creating a more secure workforce.

Affordability

Building out a full-scale internal security operations team in-house comes with a large price tag. Managed security services save you thousands of dollars on salaries alone by assembling a fully-staffed security department for you.

Compliance

Managed security services providers are well-versed in various compliance standards and regulations, such as HIPAA, PCI, and FINRA, among others. A qualified provider will help your organization move closer to compliance by conducting tests and assessments, then identifying and addressing any gaps.

What Are You Waiting For? 

Whether you need an entire drop-in cybersecurity team or need to supplement your existing IT department’s skills, using a managed security service can give you peace of mind at a time when hackers are becoming more adept at breaching your security safeguards. You don’t need to do it all yourself — our team of experts is committed to helping you protect your bottom line. Contact your security team at SUCCESS Computer Consulting today!