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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.


Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.



Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Best IT Service
in Minneapolis
and St. Paul

Your Trusted Business Technology Partner

Think of us as an IT department without the overhead. Without the costs of an internal staff, you can purchase services when you need them, from people with a broad range of specialties. And even more importantly, our managed services allow you to turn your attention and talent to running your business, and to using technology to produce real value, rather than just struggling to keep the network running.

Our main priority is your SUCCESS. Setting you up to experience the true potential of technology is what we live for. Get more out of your technology and gain insightful business intelligence and support to make your business vision a reality.

SUCCESS Computer Consulting offers Advantage Point Managed Services, Advantage Point Cloud Services, Project Services, Advanced Security Solutions, CIO Services, HIPAA Consulting, and Microsoft® Office 365 Migrations.

Reliable networks. Predictable cost. And the ability to focus on what really brings value to your business.

Advantage Point
Managed Services

SUCCESS is widely recognized as THE Twin Cities leader as a managed services provider. And, we’re nationally recognized on our ability to get the best out of the tools used to proactively manage your network. We have an expert team that is highly effective in managing a wide range of technologies serving as invaluable resources to troubleshoot, fix, and maintain your infrastructure.

As a full-service provider of managed services, you decide on the platform to operate your business. We’ll manage the infrastructure, provide help-desk services and deliver field resources when you need them. We are a part of your team, using technology as a tool to solve your business challenges, and integrating with your business as if we were a full-time employee.

Managed Services include:
  • Patch management (including 3rd party applications like Chrome, Firefox, Adobe, & Java)
  • Endpoint protection: we use industry leading antivirus and malware protection for all devices
  • 24 x 7 monitoring of your network
  • Remote access and management
  • Help desk
  • Onsite support
  • Auditing

I’ve always found that partnership is more than a slogan for SUCCESS. It’s the way they do business.

— Ann M., Finance Director, SUCCESS Client


At SUCCESS, we understand the importance of delivering on time and on budget. We have a dedicated team of senior level project engineers led by professional project management experts to ensure the right result when migrating key systems. We plan thoroughly, deliver deliberately, and communicate effectively for you and your team with the end result in mind, offering little to no interruption with little to no surprises.

Having been in business since 1992, we’ve seen it all. It’s the reason why we believe so strongly in having a committed team for such critical work. Come whiteboard with us and let’s plan together to achieve your goals.

Your CIO

There are many IT companies that are good at support—that’s a requirement to be in this business. We excel in our day-to-day work with your company and we manage the function of IT at a strategic level with you too. We’ll plan with you, budget with you, guide you on the current landscape of IT, and we’ll look out into the future with you to make sure you’re informed about the possibilities of technology in your business. We’re your IT department, after all, and you need a partner that understands how to be a good steward of technology.


SUCCESS is credited as a HIPAA compliant outsourced IT provider that can help organizations navigate increasingly complex HIPAA IT requirements and compliance hurdles. When we engage with an organization that needs to be HIPAA compliant, we perform an assessment and run our own audit tools. Our tools automatically incorporate updates and changes that adhere to HIPAA regulations. SUCCESS uses this information to identify potential areas of concern and develop an action plan to best protect your information.

Advantage Point
Cloud Services

If you find yourself confused about all of the opportunities the cloud offers, look no further. We’re experts at navigating the cloud landscape and can guide you on what makes most sense for your business. With a wide range of cloud services to choose from, coupled with experts that can help advise your business, SUCCESS will lead you with a plan that just makes sense.

Advantage Point Cloud 365: Email, security, compliance, and remote desktop management. Get busy collaborating—we have you covered.

Advantage Point Cloud Compute: No more servers to manage. No more servers to upgrade. No more costly replacements. We’ll put it all in our datacenter, manage it, and make sure that it is always up to date and available when you need it. Available anywhere with an Internet connection on any device with a browser; you can access what you need to do your job, wherever you are in the world.

Advantage Point Cloud Backup: Geographic diversity. Available when you need it. Sitting on the sidelines, tested and ready to go. Hopefully you will never need it but if you do, we’ll have the right solution for you.

Office 365™

We are one of Microsoft’s® leading providers of the Office 365platform in the Midwest, having transitioned thousands of seats to the industry’s most reliable cloud offering. Mail migrations are more complex than most companies realize. At SUCCESS, we use strict planning, need identification, and technology to seamlessly transition your email between services.

Backup &

It’s one of the most important components of a network, but so often overlooked. We’re here to help guide you in making a decision that’s right for your business. We’ll put a plan in place to test your backup and report back to you to ensure not only successful recovery, but to report on how long it will take to get back up and running.

Security Solutions

The IT industry believes it’s not a matter of if you will get hacked, rather, it’s a matter of when and how bad it will be when it happens. Most IT companies only pay attention to the perimeter; things like firewalls, patches, and passwords. Now more than ever the perimeter must be done exceptionally, and we do that, going beyond the basics to be more comprehensive—it’s not just about Microsoft® these days! A sound security approach must also include comprehensive response capabilities as well as resilience and recovery. Let SUCCESS be your cyber security expert!

We also thank you for being a great vendor! Your team has also been kind, professional and respectful to everyone here and we appreciate that as well. Jordan is always upbeat and productive when she’s here. We all enjoy working with her.”
— Sarah, Business Administrator, SUCCESS Client

I am continually amazed at the friendliness, professionalism, and knowledge displayed by all team members at SUCCESS on our behalf. The bar set by the team is too high for me to even consider a competitor for our IT needs. I look forward to our continued relationship.”
— Keri, SUCCESS Client

Choose what best describes you: