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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

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Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

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Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

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Cyber Security

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10 Tips for Better Cybersecurity

By SUCCESS Computer Consulting, Inc

Humans pose an even higher risk to your business’s cybersecurity than software flaws and vulnerabilities. Luckily, common sense thinking is an effective way to bolster cybersecurity. Help protect your business from online threats with these 10 tips. 

1.) Be cautious with links and attachments in emails. 

Instead of clicking on a link in an email, open your browser and visit the website directly. Forward the email to IT…

Cybersecurity Myths: ‘My data is in the cloud, so I’m safe!’

By SUCCESS Computer Consulting, Inc

Regardless of where your data is stored, it’s your responsibility to protect it.

Cloud cybersecurity is often overlooked. Many businesses buy into the common misconception that if their data lives in the cloud, IT security is a non-issue.  However, as more and more businesses move to the cloud, attackers are following the data.  Attacks against cloud providers, telecoms, and other organizations with access to large amounts of data are on the rise.

So, whether…

Don’t DIY your cybersecurity: Why managed security services are perfect for small-to-medium businesses

By SUCCESS Computer Consulting, Inc

As a small business owner, we know you wear many hats. Any given day can probably find you dabbling in everything from accounting to HR to customer service, and for that, you have our utmost respect.

There is one area, however, where that do-it-yourself attitude can get you into some serious trouble, and cost you some serious coin: cybersecurity.

Hiring an in-house tech might not be a cost-effective option depending on your business and…

Is All Security the Same?

By SUCCESS Computer Consulting, Inc

With an increasingly technology-dependent business world, companies of all sizes are being forced to hop on the bandwagon and integrate technical systems seamlessly into all aspects of their operations. Unfortunately, with more technology comes more threats. For the SMB market, or small and medium-sized businesses, the need for high-quality security systems is critical. The bad guys don’t just use one method to compromise your cybersecurity, and that’s

What is Security?

By SUCCESS Computer Consulting, Inc

Security includes two primary components:

  1. identifying unauthorized users who may have access to your systems, and
  2. protecting your information and preventing those users from accessing it.

By having a strong security practice in place, you can protect your data in case of accidental or intentional destruction or disclosure. In a world where technology is now ubiquitous, it is becoming increasingly important to maintain data safety. Securing your…

5 Ways to Implement Next-Level Security with Microsoft Office 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recent research by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency revealed that many Office 365 tenants in the United States are left wide open, leaving them vulnerable to attacks and exploits.

Why? They weren’t properly configured. That isn't to suggest that Office 365 is an inherently risky platform; it’s just that, like any other technology, it’s only as secure as you are willing to make…

Is your DNS at risk?

By Eric Hassler, Field Technician, SUCCESS Computer Consulting

A plea to enforce security access controls on your Domain Name System provider.

Even if you have an otherwise multi-layered defense, the tiniest cracks can bring down even the most security-hardened systems. These days, many system administrators and IT or cybersecurity professionals are laser-focusing on hardening individual endpoints and monitoring internal infrastructure, always mindful of that latest vulnerability needing to be patched.

While those steps are necessary, they don't hit everything. In 2017, Read More ⟶

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