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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Cyber Security

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10 Tips for Better Cybersecurity

By SUCCESS Computer Consulting, Inc

Humans pose an even higher risk to your business’s cybersecurity than software flaws and vulnerabilities. Luckily, common sense thinking is an effective way to bolster cybersecurity. Help protect your business from online threats with these 10 tips. 

1.) Be cautious with links and attachments in emails. 

Instead of clicking on a link in an email, open your browser and visit the website directly. Forward the email to IT…

Why Managed Security Services?

By SUCCESS Computer Consulting, Inc

As a small business owner, we know you wear many hats. Any given day can probably find you dabbling in everything from accounting to HR to customer service. We know it can get crazy, and we respect the hustle.

There is one area, however, where that do-it-yourself attitude can get you into some serious trouble. Managing and implementing your own cybersecurity can cost you dearly down the road.

Hiring an in-house tech might not…

Data protection with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recent research by the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency revealed that many Office 365 tenants in the United States are vulnerable to attacks and exploits.

Misconfigured networks are the reason for these vulnerabilities. Office 365 isn't an inherently risky platform. Just like any other technology, it’s only as secure as you are willing to make it. Data protection

It’s Time to Invest in Cybersecurity

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

It's difficult to read the news today without being bombarded by the constant barrage of hacks that take place in corporate America. While the biggest security breaches make the news, large corporations are not the main target. Hackers are increasingly targeting small and medium businesses, and those businesses aren't keeping up with the threat. This means that the traditional tools used to protect business networks,…

Spear Phishing 101

By Brandon Nohr, CTO, SUCCESS Computer Consulting

More than 90% of cyberattacks begin with a spear phishing email. Spear phishing emails aren’t just a generic piece of spam; they’re emails that appear to be from your boss with your company signature or from your credit card company warning you of some recent activity on your account. Hackers often use malicious links or attachments, coupled with an urgent request, to lure you into clicking the…

How Do Password Managers Work?

By Brandon Nohr, CTO, SUCCESS Computer Consulting

If you’ve been following along with our advice on how to keep yourself safe online and improve your cybersecurity, you have reduced your risks and are less susceptible to a brute force attack. This means you are using unique and complex passwords for all applications and websites, and you have enabled multi-factor authentication so if those passwords do get out, there is another…

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