Emergency? Urgent?
Please Call 763.593.3017 or 888.707.3017

Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Cyber Security

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How Skipping Our Free Security Training Could Cost You

By Brent Morris, Vice President of Business Development

They always say there’s no such thing as a free lunch, and to some degree, that’s true—but would you turn up your nose at free network security training?

To put a finer point on it: can you afford to have your employees’ lack of security acumen cost your business dearly when it results in expensive, preventable mistakes and lost productivity?

SUCCESS Computer Consulting provides regular security training free-of-charge for our clients (including you,…

Cyber Security: Not a Set It and Forget It Practice

By Brent Morris, Vice President of Business Development

Security is not something you should review every now and then. It should be a regular and ongoing part of your IT planning and review, as well as your business’ strategic plan. The IT industry believes it’s not a matter of if you have a security incident, but when and how damaging it will be. It can seem like there’s just never enough you can do to protect or prevent an event such as hacking…

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