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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

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Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
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  • A detailed description of your problem
  • Preferred way to be contacted
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Email Support

Cyber Security

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10 Tips for Better Cybersecurity

By SUCCESS Computer Consulting, Inc

Humans pose an even higher risk to your business’s cybersecurity than software flaws and vulnerabilities. Luckily, common sense thinking is an effective way to bolster cybersecurity. Help protect your business from online threats with these 10 tips. 

1.) Be cautious with links and attachments in emails. 

Instead of clicking on a link in an email, open your browser and visit the website directly. Forward the email to IT…

Cloud Cybersecurity: Are You Protected?

By SUCCESS Computer Consulting, Inc

Cloud cybersecurity is often overlooked. Many businesses buy into the common misconception that if their data lives in the cloud, IT security is a non-issue. However, as more and more businesses move to the cloud, attackers are following the data. Attacks against cloud providers, telecoms, and other organizations with access to large amounts of data are on the rise.

So, whether it’s in the cloud or physical hardware,…

Why Managed Security Services?

By SUCCESS Computer Consulting, Inc

As a small business owner, we know you wear many hats. Any given day can probably find you dabbling in everything from accounting to HR to customer service. We know it can get crazy, and we respect the hustle.

There is one area, however, where that do-it-yourself attitude can get you into some serious trouble. Managing and implementing your own cybersecurity can cost you dearly down the road.

Hiring an in-house tech might not…

Comprehensive Security Solutions

By SUCCESS Computer Consulting, Inc

Companies are integrating technical systems into their operations more and more as society becomes increasingly technology-dependent. Unfortunately, with more technology comes more threats. For the small and medium-sized businesses (SMB) market, the need for high-quality security systems is critical. Hackers don’t just use one method to compromise your cybersecurity, and that’s why you need 

What is Security?

By SUCCESS Computer Consulting, Inc

Security includes two primary components:

  1. identifying unauthorized users who may have access to your systems, and
  2. protecting your information and preventing those users from accessing it.

By having strong protections in place, you can protect your data in case of accidental or intentional destruction or disclosure. Because in a world where technology is in everything we do, it is becoming increasingly important…

Data protection with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recent research by the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency revealed that many Office 365 tenants in the United States are vulnerable to attacks and exploits.

Misconfigured networks are the reason for these vulnerabilities. Office 365 isn't an inherently risky platform. Just like any other technology, it’s only as secure as you are willing to make it. Data protection

The Importance of DNS Security

By Eric Hassler, Field Technician, SUCCESS Computer Consulting

Domain Name System Security (DNS security) is important.

Even if you have an otherwise multi-layered defense, the tiniest cracks can bring down even the most security-hardened systems. These days, many system administrators and IT or cybersecurity professionals are laser-focusing on hardening individual endpoints. These professionals are also keeping current on vulnerabilities that need to be patched. Many of these professionals aren't prepared for a new risk that has come to light and are vulnerable.

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