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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Office 365

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How to use Microsoft Flow to automate simple, repetitive tasks

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Use Microsoft Flow to publish a file to SharePoint and post about it in Teams

Today I want to walk you through a simple custom Flow that I have created to help streamline a process that I use to prepare and publish blog articles, with the help of my team.  Even though this is a specific use case, the Flow that I am building has many possible applications. Before we…

5 Ways to Implement Next-Level Security with Microsoft Office 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recent research by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency revealed that many Office 365 tenants in the United States are left wide open, leaving them vulnerable to attacks and exploits.

Why? They weren’t properly configured. That isn't to suggest that Office 365 is an inherently risky platform; it’s just that, like any other technology, it’s only as secure as you are willing to make…

What is Microsoft 365?

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Most of us are familiar with Office 365 by now. The most popular product bundles sold under this banner include all of the following productivity tools:

  • Exchange Online for Email
  • SharePoint Online for company-wide document sharing and intranet functionality
  • OneDrive for personal file sharing and storage
  • Teams for chat-based workspaces, virtual meetings and other collaboration
  • Office applications: Word,…

Office 365 User Group Series

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

Worried about making the most of Office 365 apps? We’ve got a group for that!

You asked, and we listened: due to the popularity of our first-ever Office 365-user group meeting in early November, we’re hosting another on Tuesday, Dec. 11 from 9 a.m. to 11 a.m. at the SpringHill Suites by Marriott, just across the highway from our office.

(Click here to register)

Here at SUCCESS, we…

Are you getting the most out of Office 365?

By Brandon Nohr, CTO, SUCCESS Computer Consulting

So, you’ve migrated your email communications to Office 365, thinking “I’m good! Nothing more to do.”

Not so fast! Office 365 has become a robust business-solutions platform with a mind-boggling number of products and services, ranging from Enterprise, Education, and Small Business, and even offering discounted price-points for nonprofits. It may seem like a lot to navigate, deciding which of these platforms will best suit your purposes, but we’re here to walk you…

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