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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Office 365

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How to Use Search in Microsoft Teams

By Vanessa Bryant, Customer and Brand Marketing Manager

A typical workday requires us to connect with the various people, tools, and content we need to do our day-to-day work. Luckily, Microsoft Teams brings everything together into one centralized workspace to access what we need to work more efficiently. However, as our teams grow and projects progress, we have more and more conversations throughout the day and more files to reference. Eventually, it can be difficult to remember where…

Connecting the Dots: Why Dashboarding Your Data Can Tell a Compelling Story

By Alex Hapka, Business Integrations Analyst

Data is an important part of any business, we can all agree on that. It can tell us so many things, like: Do you have enough capacity to meet your client’s needs? Will you make your bottom line? Are your clients ready to adopt new products? These are common questions asked by most any business, and data provides the answers.

Of course, in answering these questions, sometimes the data becomes overwhelming. Sometimes this means…

The Best Features of Microsoft Teams for Remote Work

By SUCCESS Computer Consulting, Inc

Across the globe teams are moving to remote work due to COVID-19. Fortunately, Microsoft Teams keeps teams connected while they work separately. Teams allows you to chat, meet, call, and collaborate -- in one place. Here are some of the best features of Microsoft Teams:

Integrated with Office 365

Microsoft Teams is fully integrated with Office 365. This means applications you are probably already using―like PowerPoint, Word, Excel, and Outlook―are fully integrated into Microsoft…

How to Create Views In SharePoint

By Vanessa Bryant, Customer and Brand Marketing Manager

Let's take a look at how to use custom views to locate files in SharePoint document libraries.

What is SharePoint Online?

SharePoint Online allows organizations to create, store, organize, and share content on the web. Because of this, it’s an excellent platform to share information and communicate broadly across the company using intranet sites, pages, lists, and document libraries.

SharePoint Document Libraries

Document libraries within SharePoint provide a…

Document Management in Microsoft 365

By Vanessa Bryant, Customer and Brand Marketing Manager

Microsoft 365 is a robust productivity suite with a large feature set designed to help you work better, from anywhere, and on any device. The productivity and collaboration gains with these tools are endless, however, knowing which tools to use when can be confusing. Below are some best practices for using OneDrive for Business, Microsoft Teams, and SharePoint to improve document management.

Which application, when?

When…

Data protection with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recent research by the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency revealed that many Office 365 tenants in the United States are vulnerable to attacks and exploits.

Misconfigured networks are the reason for these vulnerabilities. Office 365 isn't an inherently risky platform. Just like any other technology, it’s only as secure as you are willing to make it. Data protection

Secure Cloud Computing with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Most of us are familiar with Office 365 by now. The most popular product bundles sold under this banner include a familiar set of productivity tools. Where it lacks though, is in tools for secure cloud computing.

Office 365's big brother, Microsoft 365, is a larger bundle of cloud-based software that provides further extensions to Office 365. These extensions answer the question: How do you effectively…

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