Emergency? Urgent?
Please Call 763.593.3017 or 888.707.3017

Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Privacy Statement

Updated September, 2018

SUCCESS Computer Consulting, Inc. (SUCCESS), is committed to respecting your privacy and recognizing your need for appropriate protection and management of any personally identifiable information you share with us (the phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you of what personally identifiable information or personal information we may collect from you when you visit our website, how we use such information, and the choices you have regarding our use of, and your ability to review and correct the information. This policy apples only to users accessing our website from the United States.

As part of our commitment to your privacy, SUCCESS has agreed to (1) not share your information with marketers with whom you have not already established a business relationship; and (2) honor customers’ requests not to receive mail, telephone or other solicitations from SUCCESS. If you are a client, our written legal agreements may also authorize us to provide information about you, your business or your network with other companies/individuals in the course of providing professional technical services. If so, that written agreement supersedes promises about privacy made in this statement.

Collecting Information About You

In general, you can visit most of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

In order to serve you better, we may combine information you give us online, through the phone and through the mail.

Editing, Updating, Correcting and Deleting Information About You

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by calling us at 763.593.3000 or by emailing us. When sending email, please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address or other personal information with us, please contact us in the same manner.

Links to Third Party Sites

Our websites may contain links to websites operated and maintained by third parties, over which we have no control. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such a site.

Policy Changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our website. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. This policy was posted in December of 2016.

Your Feedback

To help us improve our privacy policy and practice, please give us your feedback. You may write to us at SUCCCESS Computer Consulting, Inc., 6130 Golden Hills Drive, Minneapolis, MN 55416, or email us.