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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Technology
News for
Minneapolis
& St. Paul

Leadership and Unconventional Wisdom: Setting Objectives

By Bruce Lach, President, SUCCESS Computer Consulting

I’ve been in a lead or management role since 1980, so as you might imagine, after all that time I have some opinions about how to lead an organization. For much of that time I was a student of conventional business thinking and wisdom, but for the last decade or so, I’ve been able to put much of that conventional wisdom to the test (working with more than 100 companies in a consultative, turnaround,…

5 Ways to Implement Next-Level Security with Microsoft Office 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recent research by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency revealed that many Office 365 tenants in the United States are left wide open, leaving them vulnerable to attacks and exploits.

Why? They weren’t properly configured. That isn't to suggest that Office 365 is an inherently risky platform; it’s just that, like any other technology, it’s only as secure as you are willing to make it.

In…

Is your DNS at risk?

By Eric Hassler, Field Technician, SUCCESS Computer Consulting

A plea to enforce security access controls on your Domain Name System provider.

Even if you have an otherwise multi-layered defense, the tiniest cracks can bring down even the most security-hardened systems. These days, many system administrators and IT or cybersecurity professionals are laser-focusing on hardening individual endpoints and monitoring internal infrastructure, always mindful of that latest vulnerability needing to be patched.

While those steps are necessary, they don't hit everything. In 2017,

Will Teams take over SharePoint?

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recently, I’ve had customers asking me questions like: "Can I migrate my SharePoint sites into Teams?" And, more to the point: "I just implemented SharePoint last year, but now I'm wondering if we even need that with having Teams."

It's funny, because I always thought about these two platforms as distinctly different products. I mean, I know Teams can't exist without SharePoint; indeed, a lot of the 365 apps that we know and love…

How to get started with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

If you have been following along with our series on Microsoft 365, you now know what it is, and why you might want it. And if you attended my presentation at our recent TechPulse event, you also know that this product represents a big evolution from legacy to modern networks--if you are trying to…

Why Microsoft 365?

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

In our previous post, we described four distinct pillars in the Microsoft 365 bundles:

  • Office 365
  • Windows 10
  • Device Management
  • Security and Compliance

Most of us are already familiar with Office 365, which is all the software and services like Email, file sharing, chat, and so forth that we work with every day--the productivity suite. Many of us think…

Delivering projects and demystifying the never-ending process of improvement

By Brandon Nohr, CTO, SUCCESS Computer Consulting

Every project involves a process, and every process can lend itself to improvement, but have you considered taking the theories behind process-improvement and applying them to the way you implement and deliver projects? (Tongue-tied, yet?)

That sounds confusing, so let’s back up a step. What do I mean when I say “process work for implementing projects”?  First, consider the difference between the two types of work. Projects have a beginning, middle, and end. Process…

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