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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
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Technology
News for
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Microsoft 365 Business Admin Guide: Securing and Managing Microsoft 365 Business
Download Free E-Book →

How to Use Search in Microsoft Teams

By bmedia

A typical workday requires us to connect with the various people, tools, and content we need to do our day-to-day work. Luckily, Microsoft Teams brings everything together into one centralized workspace to access what we need to work more efficiently. However, as our teams grow and projects progress, we have more and more conversations throughout the day and more files to reference. Eventually, it can be difficult to remember where…

6 Ways To Reduce Email Using Microsoft Teams

By Vanessa Bryant, Customer and Brand Marketing Manager

Whether you’re an inbox-zero “filer” or an inbox “piler,” we’re all fighting a never-ending stream of incoming emails.

While email can be a great vehicle for broad communications, team-centric and project-based communications can lead to reply-all nightmares and document sprawl. The reality is that teamwork-based communications require a more collaborative platform.

Enter: Microsoft Teams. Teams brings together chat, meetings, calls, files, notes, and tools into one centralized workspace. This notion of…

Connecting the Dots: Why Dashboarding Your Data Can Tell a Compelling Story

By Alex Hapka, Business Integrations Analyst

Data is an important part of any business, we can all agree on that. It can tell us so many things, like: Do you have enough capacity to meet your client’s needs? Will you make your bottom line? Are your clients ready to adopt new products? These are common questions asked by most any business, and data provides the answers.

Of course, in answering these questions, sometimes the data becomes overwhelming. Sometimes this means…

The Best Features of Microsoft Teams for Remote Work

By SUCCESS Computer Consulting, Inc

Across the globe teams are moving to remote work due to COVID-19. Fortunately, Microsoft Teams keeps teams connected while they work separately. Teams allows you to chat, meet, call, and collaborate -- in one place. Here are some of the best features of Microsoft Teams:

Integrated with Office 365

Microsoft Teams is fully integrated with Office 365. This means applications you are probably already using―like PowerPoint, Word, Excel, and Outlook―are fully integrated into Microsoft…

SUCCESS Computer Consulting Named Top CRN Security 100

By SUCCESS Computer Consulting, Inc

CRN named the top 500 managed service providers in North America, recognizing SUCCESS Computer Consulting as one of the top 100 in the field of cybersecurity

CRN, a leading IT and technology news provider, has named SUCCESS Computer Consulting to their MSP top 500 in North America. SUCCESS was named specifically in the Security 100. This award recognizes managed service providers who go above and…

The Regulation Equation: How Do You Solve a Problem Like Compliance?

By SUCCESS Computer Consulting, Inc

The implementation of the European Union’s General Data Protection Regulation in 2018 raised a whole new slate of concerns for small-to-medium-sized businesses, who might have felt they were suddenly grappling with enterprise-level questions about regulatory compliance. It doesn’t help that big names like Facebook and Equifax have made headlines for garnering huge fines in relation to the GDPR, for…

Mandatory Multi-Factor Authentication, Microsoft 365, and Conditional Access

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

For Office 365 and Microsoft 365 customers, Multi-Factor Authentication (MFA) will soon no longer be optional. Recently, Microsoft announced that they will be enabling Multi-Factor Authentication by default for all of their business customers using a feature they call “Security Defaults.” SUCCESS Computer Consulting looks at what this…

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