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Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

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Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
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Email Support

Technology
News for
Minneapolis
& St. Paul

Document Management in Microsoft 365

By SUCCESS Computer Consulting, Inc

Microsoft 365 is a robust productivity suite with a large feature set designed to help you work better, from anywhere, and on any device. The productivity and collaboration gains with these tools are endless, however, knowing which tools to use when can be confusing. Below are some best practices for using OneDrive for Business, Microsoft Teams, and SharePoint to improve document management.

Which application, when?

When…

Microsoft Ignite 2019 Productivity Track: Our Take

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

As a recently nominated MVP (Most Valuable Professional) by Microsoft, I was invited to speak and attend the Microsoft Ignite 2019 conference. Microsoft Ignite is an annual conference hosted by Microsoft to showcase their products and services and share their version of where technology is headed. The conference is attended by over 25,000 technology leaders and offers over 1,000 sessions to attend.

There are several “tracks”…

10 Things That Make a Good Managed Services Provider

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

Starting a search for a new managed services provider can be a daunting and time-consuming task. How can any one firm meet all your security and network maintenance needs? It is possible, but as with any decision that will impact nearly every facet of your business, it pays to do research.

SUCCESS has created a 10-point checklist to help you navigate the process and thoroughly evaluate potential providers, making sure you have all your…

10 Tips for Better Cybersecurity

By SUCCESS Computer Consulting, Inc

Humans pose an even higher risk to your business’s cybersecurity than software flaws and vulnerabilities. Luckily, common sense thinking is an effective way to bolster cybersecurity. Help protect your business from online threats with these 10 tips. 

1.) Be cautious with links and attachments in emails. 

Instead of clicking on a link in an email, open your browser and visit the website directly. Forward the email to IT…

Why Managed Security Services?

By SUCCESS Computer Consulting, Inc

As a small business owner, we know you wear many hats. Any given day can probably find you dabbling in everything from accounting to HR to customer service. We know it can get crazy, and we respect the hustle.

There is one area, however, where that do-it-yourself attitude can get you into some serious trouble. Managing and implementing your own cybersecurity can cost you dearly down the road.

Hiring an in-house tech might not…

Data protection with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Recent research by the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency revealed that many Office 365 tenants in the United States are vulnerable to attacks and exploits.

Misconfigured networks are the reason for these vulnerabilities. Office 365 isn't an inherently risky platform. Just like any other technology, it’s only as secure as you are willing to make it. Data protection

Secure Cloud Computing with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Most of us are familiar with Office 365 by now. The most popular product bundles sold under this banner include a familiar set of productivity tools. Where it lacks though, is in tools for secure cloud computing.

Office 365's big brother, Microsoft 365, is a larger bundle of cloud-based software that provides further extensions to Office 365. These extensions answer the question: How do you effectively…

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