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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.


Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.



Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
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News for
& St. Paul

Mandatory Multi-Factor Authentication, Microsoft 365, and Conditional Access

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

For Office 365 and Microsoft 365 customers, Multi-Factor Authentication (MFA) will soon no longer be optional. Recently, Microsoft announced that they will be enabling Multi-Factor Authentication by default for all of their business customers using a feature they call “Security Defaults.” SUCCESS Computer Consulting looks at what this…

How to use SharePoint Metadata to Organize Information

By Vanessa Bryant

Information is a business asset. However, most businesses find it hard to share data and organize files across an organization.

“If only we knew what we know!” by Carla O’Dell and C. Jackson Grayson does a great job of showing this. No amount of knowledge or insight can keep a company ahead…

How to Create Views In SharePoint

By Vanessa Bryant

Let's take a look at how to use custom views to locate files in SharePoint document libraries.

What is SharePoint Online?

SharePoint Online allows organizations to create, store, organize, and share content on the web. Because of this, it’s an excellent platform to share information and communicate broadly across the company using intranet sites, pages, lists, and document libraries.

SharePoint Document Libraries

Document libraries within SharePoint provide a…

Document Management in Microsoft 365

By Vanessa Bryant

Microsoft 365 is a robust productivity suite with a large feature set designed to help you work better, from anywhere, and on any device. The productivity and collaboration gains with these tools are endless, however, knowing which tools to use when can be confusing. Below are some best practices for using OneDrive for Business, Microsoft Teams, and SharePoint to improve document management.

Which application, when?


Microsoft Ignite 2019 Productivity Track: Our Take

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

As a recently nominated MVP (Most Valuable Professional) by Microsoft, I was invited to speak and attend the Microsoft Ignite 2019 conference. Microsoft Ignite is an annual conference hosted by Microsoft to showcase their products and services and share their version of where technology is headed. The conference is attended by over 25,000 technology leaders and offers over 1,000 sessions to attend.

There are several “tracks”…

10 Things That Make a Good Managed Services Provider

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

Starting a search for a new managed services provider can be a daunting and time-consuming task. How can any one firm meet all your security and network maintenance needs? It is possible, but as with any decision that will impact nearly every facet of your business, it pays to do research.

SUCCESS has created a 10-point checklist to help you navigate the process and thoroughly evaluate potential providers, making sure you have all your…

10 Tips for Better Cybersecurity

By SUCCESS Computer Consulting, Inc

Humans pose an even higher risk to your business’s cybersecurity than software flaws and vulnerabilities. Luckily, common sense thinking is an effective way to bolster cybersecurity. Help protect your business from online threats with these 10 tips. 

1.) Be cautious with links and attachments in emails. 

Instead of clicking on a link in an email, open your browser and visit the website directly. Forward the email to IT…

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