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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.


Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.



Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

News for
& St. Paul

Office 365 User Group Series

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

Worried about making the most of Office 365 apps? We’ve got a group for that!

You asked, and we listened: due to the popularity of our first-ever Office 365-user group meeting in early November, we’re hosting another on Tuesday, Dec. 11 from 9 a.m. to 11 a.m. at the SpringHill Suites by Marriott, just across the highway from our office.

(Click here to register)

Here at SUCCESS, we…

Are you getting the most out of Office 365?

By Brandon Nohr, CTO, SUCCESS Computer Consulting

So, you’ve migrated your email communications to Office 365, thinking “I’m good! Nothing more to do.”

Not so fast! Office 365 has become a robust business-solutions platform with a mind-boggling number of products and services, ranging from Enterprise, Education, and Small Business, and even offering discounted price-points for nonprofits. It may seem like a lot to navigate, deciding which of these platforms will best suit your purposes, but we’re here to walk you…

The stress test: leading with integrity, even under fire

By Bruce Lach, President, SUCCESS Computer Consulting

In my near quarter-century in the IT sector, almost a decade of my experience has consisted of doing “turnaround work” as a sole practitioner. “Turnaround work” is a term used to describe working with distressed companies that are close to insolvency and desperately trying to avoid bankruptcy.

My job was to work with the bank (usually the troubled assets team) and other folks such as bankruptcy attorneys to help the business owner navigate…

How Skipping Our Free Security Training Could Cost You

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

They always say there’s no such thing as a free lunch, and to some degree, that’s true—but would you turn up your nose at free network security training?

To put a finer point on it: can you afford to have your employees’ lack of security acumen cost your business dearly when it results in expensive, preventable mistakes and lost productivity?

SUCCESS Computer Consulting provides regular security training free-of-charge for our clients (including…

Why January 2020 Doesn’t Need to Be the End of the World

By Brandon Nohr, CTO, SUCCESS Computer Consulting

Remember when Microsoft retired Windows XP? Well, it’s happening again.

Windows 7 and Server 2008 are set to go “end-of-life” (EOL) on January 14, 2020. While that sounds ominous, it’s not the apocalypse—especially if you’ve kept up with regular network maintenance.

End-of-life, in this case, simply means that as of a particular date, Windows will stop offering customer service, software updates, and patches for a particular product or operating system.

Read More ⟶

Cyber Security: Not a Set It and Forget It Practice

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

Security is not something you should review every now and then. It should be a regular and ongoing part of your IT planning and review, as well as your business’ strategic plan. The IT industry believes it’s not a matter of if you have a security incident, but when and how damaging it will be. It can seem like there’s just never enough you can do to protect or prevent an event such as…

Join us at Twin Cities TechPulse 2018 for a Deep Dive on Theory of Constraints

By SUCCESS Computer Consulting, Inc

Bruce Lach, President of SUCCESS Computer Consulting, will be presenting a series outlining 3 foundational concepts of Theory of Constraints (TOC). Bruce has successfully leveraged TOC with dozens of small enterprises helping these companies achieve significant gains in both revenue growth and profitability. Throughout his 40 years of IT and general business experience, including being CEO or President of multiple SMB's, Bruce demonstrates why TOC is the single most important "book" of business…

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