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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Technology
News for
Minneapolis
& St. Paul

Secure Cloud Computing with Microsoft 365

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

Most of us are familiar with Office 365 by now. The most popular product bundles sold under this banner include a familiar set of productivity tools. Where it lacks though, is in tools for secure cloud computing.

Office 365's big brother, Microsoft 365, is a larger bundle of cloud-based software that provides further extensions to Office 365. These extensions answer the question: How do you effectively…

IT Consulting: Update vs. Upgrade

By Jamie Wolbeck, Vice President of Operations, SUCCESS Computer Consulting

In recent months, Microsoft has made significant changes to its updating, upgrading, and patching routines. This impacts all supported Windows devices and creates a new process for the latest versions of Windows 10. While updates and upgrades may sound deceptively similar, there are key differences. IT Consulting firms and companies like them can help navigate what changed and how to keep your system up-to-date. SUCCESS Computer Consulting breaks down what you need to know…

How to Add Calendars In Microsoft Teams

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

A popular request from customers using Microsoft Teams is: “Can I add a shared calendar for my Team?”

In short—sort of, but also not really? However, we do have a couple of workarounds. Did you know that when you create a “Team” through Microsoft Teams, a corresponding Outlook Group is also created? Did you also know that the Outlook Group already has a shared calendar available for you to use?

We hope that Microsoft…

Importance of a Cybersecurity Plan

By Bruce Lach, President, SUCCESS Computer Consulting

If you don’t have a dedicated line item in your budget for cybersecurity, you’re not alone.

If you do, you’re in rare company, but don’t start patting yourself on the back just yet! Cybersecurity requires foresight and a long-term commitment from your leadership team, and there’s no excuse for not having an ongoing cybersecurity plan, no matter the size of your business.

Unfortunately, more often than not we hear a lot of excuses about why…

What to do When a Hacker Calls

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

We are busy throughout the day, and we all work hard to keep our businesses going. As a result, when a phone call comes in claiming that a computer has been compromised, we want to help so we can get back to our work. This ‘authorized provider’ says that to prevent further damage, action needs to be taken immediately. The caller is just trying to help, and says they’re from an authorized provider, so it should…

It’s Time to Invest in Cybersecurity

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

It's difficult to read the news today without being bombarded by the constant barrage of hacks that take place in corporate America. While the biggest security breaches make the news, large corporations are not the main target. Hackers are increasingly targeting small and medium businesses, and those businesses aren't keeping up with the threat. This means that the traditional tools used to protect business networks,…

Why Remove Administrator Privileges?

By Will Leppo, Lead Field Engineer SUCCESS Computer Consulting, Inc.

If a user didn't have administrator privileges in the era of Windows XP, they couldn't do anything on the computer. So much so that nothing could be done on the computer besides word processing, using a calculator, and maybe MS Paint. It was painful, to say the least. Nowadays, having administrative rights is the most dangerous thing about using a Windows operating system. Thankfully, Microsoft has made it possible for us to fix this.

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