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Remote
Control

When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.

Customer
Support

Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.

Launch

Service
Request

Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

Technology
News for
Minneapolis
& St. Paul

IT Consulting: Update vs. Upgrade

By Jamie Wolbeck, Vice President of Operations, SUCCESS Computer Consulting

In recent months, Microsoft has made significant changes to its updating, upgrading, and patching routines. This impacts all supported Windows devices and creates a new process for the latest versions of Windows 10. While updates and upgrades may sound deceptively similar, there are key differences. IT Consulting firms and companies like them can help navigate what changed and how to keep your system up-to-date. SUCCESS Computer Consulting breaks down what you need to know…

How to Add Calendars In Microsoft Teams

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

A popular request from customers using Microsoft Teams is: “Can I add a shared calendar for my Team?”

In short—sort of, but also not really? However, we do have a couple of workarounds. Did you know that when you create a “Team” through Microsoft Teams, a corresponding Outlook Group is also created? Did you also know that the Outlook Group already has a shared calendar available for you to use?

We hope that Microsoft…

Importance of a Cybersecurity Plan

By Bruce Lach, President, SUCCESS Computer Consulting

If you don’t have a dedicated line item in your budget for cybersecurity, you’re not alone.

If you do, you’re in rare company, but don’t start patting yourself on the back just yet! Cybersecurity requires foresight and a long-term commitment from your leadership team, and there’s no excuse for not having an ongoing cybersecurity plan, no matter the size of your business.

Unfortunately, more often than not we hear a lot of excuses about why…

It’s Time to Invest in Cybersecurity

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

It's difficult to read the news today without being bombarded by the constant barrage of hacks that take place in corporate America. While the biggest security breaches make the news, large corporations are not the main target. Hackers are increasingly targeting small and medium businesses, and those businesses aren't keeping up with the threat. This means that the traditional tools used to protect business networks,…

Why Remove Administrator Privileges?

By Will Leppo, Lead Field Engineer SUCCESS Computer Consulting, Inc.

If a user didn't have administrator privileges in the era of Windows XP, they couldn't do anything on the computer. So much so that nothing could be done on the computer besides word processing, using a calculator, and maybe MS Paint. It was painful, to say the least. Nowadays, having administrative rights is the most dangerous thing about using a Windows operating system. Thankfully, Microsoft has made it possible for us to fix this.

Social Media and Social Engineering

By Brandon Nohr, CTO, SUCCESS Computer Consulting

This week we are discussing the topic of online security on social media. Love it or hate it, it’s tough to avoid. Between Twitter, Facebook, Snapchat, Instagram, and other platforms, 79 percent of U.S. adults claim to have at least one social media account. Nearly two-thirds of U.S. adults with a social media account say they have been hacked.

Spear phishing through social media

33 percent of people that are spear phished…

Spear Phishing 101

By Brandon Nohr, CTO, SUCCESS Computer Consulting

More than 90% of cyberattacks begin with a spear phishing email. Spear phishing emails aren’t just a generic piece of spam; they’re emails that appear to be from your boss with your company signature or from your credit card company warning you of some recent activity on your account. Hackers often use malicious links or attachments, coupled with an urgent request, to lure you into clicking the…

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