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When you work with SUCCESS, you have the opportunity to share your computer screen, mouse and keyboard with one our help desk technicians. Using this technology, we can see what you see on your screen. We can diagnose and fix problems as if we were sitting at your desk. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.

To share your desktop, enter your session code and click Connect.


Our Customer Support Portal provides a window into our internal service ticketing, invoicing and knowledge base systems. Using it, you'll be able to create, modify or close a support ticket (or just give us some instructions or information). You'll also be able to access pdf copies of each of your invoices and service statements, while also viewing statistics about your use of our services. What's more, each service ticket becomes a searchable knowledge base article, created only for the people within your organization.

You'll be given access to our Customer Support portal when you sign up for our Managed Services. Please contact us if you need help.

To access our Customer Support portal, click the launch button below.



Click the button below to send an email to our support team. To better serve you, please include the following information in your email:

  • First and Last name
  • Company name
  • A detailed description of your problem
  • Preferred way to be contacted
  • Best times to reach you
Email Support

News for
& St. Paul

What’s what with recent Microsoft changes: updates vs. upgrades

By Jamie Wolbeck, Vice President of Operations, SUCCESS Computer Consulting

In recent months, Microsoft has made significant changes to their updating, upgrading, and patching routines, impacting all supported Windows devices and creating a new process for the latest versions of Windows 10. While updates and upgrades may sound deceptively similar, there are key differences to keep in mind as you educate yourself about these changes.

If your eyes are already starting to cross, have no fear; we’ll break it down for you simply, below.

IT service and support: how do I know I’ll be a priority?

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

I’ve joked that no one ever calls us to say, “Hey, thanks, my computer is working great!”

We work in an industry that is sometimes hard to understand, and for that reason, people’s interactions with our world can be downright stressful. We’re in business because stuff breaks and you need someone you can rely on, and here at SUCCESS, we try to alleviate your stress by making it clear that you’re our priority.


Working with Calendars in Microsoft Teams, including a simple Flow!

By Alex Fields, Senior Solutions Architect, SUCCESS Computer Consulting

One of the top requests we hear from customers using Microsoft Teams is: Can I add a shared calendar for my Team?

In short—sort of, but also not really? However, we do have a couple of workarounds. Did you know that when you create a “Team” through Microsoft Teams, a corresponding Outlook Group is also created? Did you also know that the Outlook Group already has a shared calendar available for you to use?

No excuse for not having a cybersecurity plan

By Bruce Lach, President, SUCCESS Computer Consulting

If you don’t have a dedicated line item in your budget for cybersecurity, you’re not alone.

If you do, you’re in rare company, but don’t start patting yourself on the back just yet! Cybersecurity requires foresight and a long-term commitment from your leadership team, and there’s no excuse for not having an ongoing game plan, no matter the size of your business.

Unfortunately, more often than not we hear a lot of excuses about…

Office 365 User Group Series

By Brent Morris, Vice President of Business Development, SUCCESS Computer Consulting

Worried about making the most of Office 365 apps? We’ve got a group for that!

You asked, and we listened: due to the popularity of our first-ever Office 365-user group meeting in early November, we’re hosting another on Tuesday, Dec. 11 from 9 a.m. to 11 a.m. at the SpringHill Suites by Marriott, just across the highway from our office.

(Click here to register)

Here at SUCCESS, we…

Are you getting the most out of Office 365?

By Brandon Nohr, CTO, SUCCESS Computer Consulting

So, you’ve migrated your email communications to Office 365, thinking “I’m good! Nothing more to do.”

Not so fast! Office 365 has become a robust business-solutions platform with a mind-boggling number of products and services, ranging from Enterprise, Education, and Small Business, and even offering discounted price-points for nonprofits. It may seem like a lot to navigate, deciding which of these platforms will best suit your purposes, but we’re here to walk you…

The stress test: leading with integrity, even under fire

By Bruce Lach, President, SUCCESS Computer Consulting

In my near quarter-century in the IT sector, almost a decade of my experience has consisted of doing “turnaround work” as a sole practitioner. “Turnaround work” is a term used to describe working with distressed companies that are close to insolvency and desperately trying to avoid bankruptcy.

My job was to work with the bank (usually the troubled assets team) and other folks such as bankruptcy attorneys to help the business owner navigate…

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